With RISE, you can take your remote service in mechanical and plant engineering to the next level. Because there is much more behind it than just a software solution for providing occasional remote support. RISE digitizes the entire service process between all stakeholders involved.
Whether end customers, dealers or service partners - with RISE Remote Service, you can offer fast and effective support for technical problems and facilitate escalation across multiple service levels - without waiting times, without media disruption and without any loss of quality. This makes global collaboration and remote support even faster and more efficient within your entire service organization.
The most important functions at a glance:
- RISE provides an overview of your complete asset base. This gives your service technicians, service partners and customers easy access to your machines.
- RISE maps your organizational structure and thus links all stakeholders involved even more quickly and easily.
- All those involved can access a complete history of the service cases processed to date in order to solve technical problems even faster
- Contacting the help desk has never been easier. Thanks to the automatic transfer of asset data, the right employee can start providing support immediately.
- Customers and operators receive effective support via interactive chat. Write messages and